Orders will be sent by courier through Nacex within 3-15 working days, depending on whether there is stock or they have to be expressly manufactured. If the chosen payment method is bank transfer, these shipping times may be delayed for two more days, since the orders are transmitted to production once we receive bank transfer confirmation. The exact amount of transport costs will be calculated by the website based on the final weight of your order, and will be applied directly to your cart before confirming the order. We cannot ship to a PO box. On certain dates such as Christmas, long weekends or special promotions (Black Friday, Light Friday….), we cannot guarantee that the delivery will be made on time, due to the saturation of orders in the transport agencies.
Returns
Our Customer Service department has an after-sales service to solve any problem with our articles or shipments, through which we try to offer personal, fast and efficient attention to all our customers. If, for any reason, you are not satisfied with your order, you have a period of 14 calendar days, as of the delivery date of the order, to return it according to art. 102 and 104, of the R.D.L. 1/2007, of November 16, by which the revised text of the General Law for the Defense of Consumers and Users and other complementary laws is approved. The product must be sent back to us in perfect condition, unused and in its original packaging, including warranties, labels and instructions for use. The return shipment to our warehouse is borne by the customer but in the event of a change, the customer will not have to pay the shipping costs of the new order. It is very important that the product(s) are returned perfectly packed. In the event that the products are damaged due to improper packaging, we will not accept returns. Once we receive the merchandise in our warehouses and we verify that all the previous conditions are met, Canigó will accept the return of the product and will proceed to refund the amount according to the payment method made, and where appropriate, the shipment of the new product: 1. If the payment was made by credit card, the amount will be paid to the same
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